Leading cruise company Royal Caribbean Group has three award-winning brands – Royal Caribbean International, Celebrity Cruises, and Silversea Cruises – with 64 ships that travel to 1,000 global destinations. Headquartered in Miami, Florida, the company employs more than 100,000 employees.
But the cruise company faced several challenges, including Lack of network visibility, network downtime issues, and reactive management of IT issues.
Working with Cisco, Royal Caribbean decreased downtime, improved customer experience, and gained the ability to respond to potential issues more proactively, among other business benefits.
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